Organization Description JPMorgan Chase & Co. is a leading global financial institution with a 200-year history, providing innovative solutions across investment banking, consumer and commercial banking, payments, and asset management. The Corporate & Investment Bank’s Operations change teams drive and manage global solutions to meet client and internal needs, delivering industry‑leading capabilities. We value our diverse workforce and are committed to equal opportunity, diversity, and inclusion.
Job Description This role is within the Operations Transformation, Design and Delivery team. This team is responsible for identifying and delivering end‑to‑end solutions within the Payments business with a client‑centric approach. The team transforms current state processes and technology platforms to carry out the following functions:
Review the Cross Border Product offering and the wider Payments offering today
Identify solutions that meet operational strategic goals and short‑term needs
Setup, design and deliver programs that implement those solutions
Analyze workflows, interactions, requirements and data across teams and functions
Coordinate across lines of business and functions to achieve high quality delivery
Working closely with Product, Operations and Technology teams, the team also defines work items to deliver the global FX Operations strategy, proposes and analyses enhancements and works with the delivery organization to deliver those enhancements.
The position requires someone who can function successfully in a collaborative, fast‑paced environment with diverse teams spread across multiple countries and time zones. Possessing strong analytical and communication skills, the candidate will deliver business requirements by understanding the needs of the client and those of operations teams and working with the delivery organization to build solutions to meet them.
The Successful Applicant Will (but Not Be Limited To)
Carry out business analysis, define and document business requirements for development and commercialization in order to meet FX business objectives
Articulate and document process flows including customer interactions, operations intervention, accounting and reconciliation flows, data handoffs, etc.
Understand client requirements, their usage of FX Products and prioritize and plan those requirements with product owner responsibility
Ensure delivery of proposed changes by working closely with Product, technology and Service teams across time zones and geographies
Understand risks to delivery plans and/or proposed solutions and propose mitigation options
Analyze as‑is and propose to‑be processes, conduct gap analysis to determine degree of change from business initiatives
Perform impact analysis and a thorough transition process to ensure that all impacted functional groups are informed of changes, their impact and target state models
Carry out defect analysis, support production testing of changes and the prioritisation and exploration of alternative solutions
Create regular reporting and scorecards for consumption by senior management and support the project management team with tracking and planning
Required Skills / Experience
5+ years of Product development, analysis and delivery experience within the financial services industry
Deep understanding of the cross‑currency (FX) and the broader Payments market
Solid record of change delivery and business analysis in large scale transformation initiatives
Ability to build partnerships and work in a collaborative environment
Demonstrable analytical skills, problem solving skills, innovative and strategic solutioning skills
Communication and presentation skills (written and verbal) able to clearly articulate business change/requirement across levels of stakeholders
Organisational skills, meeting/workshop facilitation, time management and ability to manage several concurrent projects
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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