Location:
São Bernardo do Campo-SP, Brazil
Onsite Requirement:
5 days per week.
The primary focus of the IT Support role is to assist local IT operations while acting as a liaison with the global support team. This position aims to maintain efficient functionality of end-user technology and ensure that issues are resolved promptly.
Main Responsibilities:
* Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
* Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
* Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability.
* Act as onsite support for the technical room, providing basic server and networking assistance under remote team guidance.
* Coordinate with global AZ Tech teams for seamless integration and issue escalation.
* Troubleshoot and resolve first-level hardware or connectivity issues as required.
* Coordinate with Lenovo for end-to-end resolution of hardware issues.
* Assist with password management for BitLocker, BIOS, and related issues.
* Handle incident management and troubleshooting for software and network issues.
* Assist in software packaging for AVC/AMC.
* Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.
* Aid in IT onboarding processes by activating licenses and IT services when self-service fails.
Key Requirements:
* Experience with end-user support for hardware and software technologies.
* Basic understanding of server and networking support.
* Strong troubleshooting skills for hardware and connectivity issues.
* Ability to manage hardware stock and asset tracking effectively.
Nice to Have:
* Familiarity with software packaging processes.
* Experience with SD-WAN and connectivity services.
* Knowledge of password management systems like BitLocker.
Other Details:
This role demands active onsite participation in São Bernardo do Campo, where the consultant will be integral to IT support operations, ensuring efficient functionality of technology used within the organization.