We are seeking a full-time Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely solutions to customers.
Responsibilities
* Perform core functions of technical support, configuration tasks, and scheduling
* Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule
* Provide a timely response and resolution to all inbound customer support (phone, chats, and emails) to understand customer needs and feedback
* Demonstrate understanding of our core products and everyday use cases within the veterinary industry, engaging with customers effectively on their issues
* Identify the root cause of customer issues, understand the steps to replicate and solve the problem within our means, and escalate when not
* Stay updated on product knowledge to help build and curate knowledge articles
* Deliver excellent customer experience to clinics and pet owners
* Ensure root cause and solution are provided consistently
We value your contributions and offer a comprehensive benefits package, including:
* 15 days Paid Time Off (PTO), one floating day, three sick days, and national holidays
You will have the opportunity to work in a fast-paced, dynamic environment with a talented team of professionals who share your passion for delivering exceptional customer experiences.