Audit Freight specialists are responsible for the continuous and uninterrupted audit process of invoice/shipment data. They provide proactive support to various roles within the Operation department, ensuring timely resolution of issues and seamless final product delivery.
Key Responsibilities:
* Support other operation teams in resolving issues during final product delivery
* Analyze FRED/BI systems data to identify problematic areas for both preventive and corrective measures
* Review and update functional specifications as needed
* Collaborate with IT experts to establish effective business rules
* Work with Shippers and Carriers to implement processing changes and proactively resolve issues
* Escalate complex cases to Team Lead/Delivery Expert based on issue nature
* Initiate changes to internal and external documentation
* Effectively communicate with cross-functional teams via JIRA platform and external parties via Transporeon Freight Audit web-platform and JIRA Service Desk platform
Expected Outcomes:
* The invoice audit process is completed within payment terms through constant support and preventive analysis
* Actions required from Audit Analyst are finalized within internal KPIs stated below