Job Description
We are seeking a skilled Home Care Scheduler to join our team. As a Home Care Scheduler, you will play a vital role in ensuring seamless care coordination and managing inbound and outbound requests.
You will work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed. Your goal will be to ensure continuous client coverage by managing caregiver schedules, call-outs, and no-shows.
You will handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies, using scheduling and EMR systems like WellSky, AxisCare, or ClearCare. You will proactively identify coverage gaps and resolve scheduling conflicts in real-time.
As a Home Care Scheduler, you will also document updates accurately in the system to avoid missed calls or service disruptions. You will collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
Required Skills & Qualifications
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role set-up
Benefits
* Potential for profit share based on performance
* Fully WFH, forever
* Unlimited PTO
* Potential Growth Opportunities
About This Role
This is not a typical call center role. Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.