Transform Your Career with a Technical Support Role
Are you passionate about delivering exceptional customer experiences and solving complex technical challenges?
About the Job
* Skillset: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: A knack for troubleshooting and dedication to finding solutions.
* Communication Skills: Excellent written and verbal English communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and ability to work effectively in a fast-paced, global team.
Your Responsibilities
* Customer Champion: Handle support tickets and provide timely, effective solutions as the first line of defense for our customers.
* Technical Problem Solver: Dive deep into complex issues and work closely with our engineering team to reproduce and resolve problems.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing expertise.
What You'll Gain
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Our flagship Open Source Ingress Controller has become an industry standard.
Why Choose This Role?
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