Company Description
At InsurePlus, we are dedicated to serving our clients and communities with unwavering commitment by providing integrity-driven and client-focused insurance solutions. Our mission is rooted in the highest ethical standards and transparency. We prioritize the financial well-being of our clients and maintain a healthy work / life balance for our team. Beyond selling policies, we build lasting relationships and actively contribute to the well-being of the communities we serve through partnerships and initiatives. Continuous learning and growth are core to our ethos.
Role Description
This is a full-time remote role for a Customer Service Representative. The role involves delivering exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction and experience. The representative will also be responsible for maintaining precise records of customer interactions and providing prompt responses through various communication channels such as phone, email, and chat.
Qualifications
* Experience in Customer Service, Customer Support, and Customer Satisfaction
* Ability to enhance Customer Experience and address customer needs effectively
* Strong problem-solving skills and ability to resolve customer issues promptly
* Excellent communication and interpersonal skills
* Ability to work independently and remotely
* Proficiency in using customer service software and tools
* High school diploma or equivalent; a college degree is a plus
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