About the Role
We are seeking a seasoned Service Delivery Manager to oversee our service operations. Key responsibilities include:
1. Service Operations, On-call & Incidents
2. Servicing SLAs and incident processes
3. Maintaining on-call and skills coverage
4.
Key Responsibilities:
We are looking for an experienced Service Delivery Manager to take ownership of service operations. The manager will oversee service metrics, design and maintain an on-call plan that ensures all critical skills are available when needed. They must be able to drive improvements based on key service metrics, act as incident lead/coordinator during major incidents, keeping engineers focused and customers informed. Other duties may include managing SOPs/runbooks/triage guides for SRE engineers covering common incident types/operational tasks .
The Service Delivery Manager must also establish/enforce configuration management process - tracking customer environments (platforms in use/clusters - regions/configs/access/monitoring/key contacts) .They need ability to handle task gaps by working with direct clients/engineers .The successful candidate needs strong communication skills both written/speech communicating commercial services delivery scope boundaries/results data clearly conveying knowledge about products/companies efficiently.
P.S: We seek candidates 5+ years experience including numerous enterprise external supporting solving commercial/customers taking government/advisory several orders.