Sr. Technical Customer Support Analyst
Job Description:
* Troubleshoot complex customer requests, manage the global support queue and backlog, and ensure exceptional, timely service for valued customers.
* Combine technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues.
Key Responsibilities:
1. Deliver specialized technical solutions to escalated support cases.
2. Provide a proactive, personalized customer experience.
3. Strengthen the partnership between the Customer Support Team and clients through technical excellence and accountability.
Technical Troubleshooting Responsibilities:
* Analyze web applications using Chrome Developer Tools (Inspector).
* Perform API testing and validation using Postman or cURL.