Cloud Business Solutions Expert
We are seeking a skilled Cloud Business Solutions Expert to join our team. The ideal candidate will have a strong understanding of Salesforce Sales cloud, Quote, Order and Contract Management.
* This is a highly collaborative role that requires excellent communication and interpersonal skills.
You will be responsible for gathering and documenting business requirements, mapping and analyzing business processes, and collaborating closely with IT and stakeholders to design, configure, and implement Salesforce solutions.
Key Responsibilities:
* Gathering and documenting business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.
What We Offer:
* A dynamic work environment that fosters collaboration and innovation.
* Ongoing training and development opportunities.
* The chance to work on challenging projects and make a real impact.