About Us
NIIT is a leading provider of Skills and Talent Development programs, building a manpower pool for global industry requirements. The company, established in 1981 to address the human resource challenges of the nascent IT industry, ranks among the world's leading training companies due to its comprehensive array of talent development solutions.
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Position: Training Coordinator
We are seeking a skilled individual to support our customer(s) in Frankfurt. This role is part of the Operations team, responsible for delivering outstanding service.
Our team works collaboratively on a common project with colleagues based in India.
As a Training Coordinator, you will report to the Training Operations Manager and serve as the key contact point for local stakeholders, coordinating training session delivery.
You will master and oversee all activities within the service, working closely with the customer's learning delivery team.
Key Responsibilities:
* Analyze training needs provided by the client and determine the number of sessions required to train the overall number of trainees according to courses and per site,
* Initiate and manage requests for session creation, modification, completion, and cancellation where required,
* Organize training sessions according to trainees' expectations and availability, ensuring proper execution,
* Calibrate and coordinate with the Indian team for any changes/updates in the training event/program,
* Support completion of training activities by following up for attendance and invoice if required,
* Follow and ensure adherence to the workflow and processes using the CRM tool,
* Ensure Learner Support Level 2.
Requirements and Qualifications:
* 2-4 years of experience in learning delivery management and/or operations,
* Exposure to an international work environment,
* High-level understanding of the training landscape,
* Customer service-oriented posture is essential,
* Team player,
* Ability to communicate clearly and concisely,
* Attention to detail, structured, and organized, capable of prioritizing activities,
* Knowledge of Salesforce or other CRM tools,
* Proficient in MS Office, Excel, SharePoint.
Equal Opportunities Employer
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.