AI-Powered Salesforce Expert
\
We are seeking an experienced AI-powered Salesforce expert to join our team. As a Senior Supervisor, Technical Consultant, you will be at the forefront of embedding intelligent AI-powered agents into Salesforce environments.
\
Key Responsibilities:
\
\
1. Assess technical and business readiness and map organizational processes through direct customer engagement.
\
2. Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; building agents that meet compliance requirements, business logic, and customer experience goals.
\
3. Recommend opportunities to reengineer processes by combining AI agent capabilities with Salesforce automation tools such as Flows and OmniStudio.
\
4. Define and orchestrate agent actions, configure and maintain each agent's topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy.
\
5. Implement and configure leading large language models (LLMs) like GPT-4 for Salesforce agents.
\
6. Perform testing and refinement in customer environment throughout deployment to optimize agent performance.
\
7. Track performance metrics and user feedback; execute iterative improvements based on performance metrics to grow Agentforce consumption.
\
8. Bug Fixing Strong proficiency in Salesforce Flow, Lightning Web Components (LWC), Apex, Salesforce APIs, and Agent Studio.
\
9. 5+ years experience with cloud-based technologies and architecture principles.
\
10. Advanced or expert knowledge of Salesforce and Agentforce and AI.
\
11. Experienced with Data Cloud or similar data integration platforms.
\
12. Other Salesforce Certs such as Advanced Admin, Service Cloud, Data Cloud, Agentforce, or Sales Cloud.
\
13. Solid understanding of AI concepts, especially conversational AI or intelligent agents.
\
14. Hands-on experience integrating Large Language Models (LLMs) or AI services into applications.
\