Retail Operations Manager – João Pessoa, Brazil | International Casino & Betting Operator
Are you ready to lead operations across both
retail betting shops and online gaming platforms
in a dynamic, fast-growing environment?
Our client, a leading
international casino and betting operator
with a strong presence in
Africa
and expanding into
Latin America
, is seeking a
Retail Operations Manager
to oversee their
João Pessoa
operations. This is a pivotal role ensuring smooth, efficient, and profitable operations across both physical and digital channels.
What You'll Do
* Oversee
day-to-day operations
of retail betting shops and coordinate with the online gaming team to ensure seamless integration and exceptional customer experience.
* Manage
POS systems, cash handling, and transaction processes
across retail and online operations, ensuring accuracy and compliance.
* Implement operational strategies to optimize workflows, performance, and profitability across both channels.
* Lead, coach, and motivate a team of retail and online operations staff to achieve high standards in service and compliance.
* Monitor performance metrics across
retail shops and online betting
, providing actionable insights to senior management.
* Ensure compliance with all gaming regulations and company policies.
What You'll Bring
* Proven experience in
retail operations management
, preferably in
betting shops, casinos, or gaming environments
.
* Strong knowledge of
POS machines and systems
, with hands-on operational experience.
* Fluency in
Portuguese and English
(both written and spoken).
* Excellent leadership and team management skills, with a focus on operational excellence.
* Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.
* Experience with online gaming or betting platforms is a strong plus.