At Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for aTechnical Support Engineerwho lives and breathes cloud-native ecosystems.
This role is for someone who loves diving deep intoKubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massiveOpen Sourceecosystem.The \"Must-Haves\"The Stack:Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure.
Excellent English:You will communicate with global customers and our engineering team daily. Fluency is non-negotiable.
Mindset:Radically customer-centric. You enjoy helping people solve technical blockers.LogisticsTime Zone:Must be compatible withEST (US Eastern Time).
Shift:This role follows aLate Shift / On-Callmodel, including a 1-in-3 weekend rotation.What You’ll DoBridge the Gap:Support our enterprise customers.
OSS Impact:You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users.
Quality First:You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality.
Be the Advocate:You are customer-centric by nature, obsessed with finding the best possible solution for the user.✨ Why Traefik Labs?3.4 B+ Downloads:Your work supports the world’s most popular cloud-native proxy.
No Politics:We are a lean team where ideas compete on merit.
High Agency:We value \"first principles\" thinking and proactive problem solvers.