We're seeking a skilled and dedicated Service Desk Specialist
With a focus on delivering exceptional customer experiences, this role involves providing timely and effective support to clients.
Key Responsibilities:
* Support Delivery: Offer first- and second-line support via email and remote tools, ensuring seamless issue resolution.
* Ticket Management: Log, track, and manage incidents and service requests across various platforms, maintaining accurate records and meeting SLA requirements.
* Collaboration and Escalation: Work closely with internal teams and vendors to resolve complex issues, escalating unresolved matters promptly and following up diligently.
Benefits of the Role:
* Professional Growth: Participate in ongoing training and development programs to enhance technical skills and stay current with emerging technologies and best practices.
* Collaborative Environment: Contribute to a dynamic team culture, fostering open communication and knowledge sharing among colleagues.
* Job Satisfaction: Enjoy a fulfilling work experience, knowing that your contributions directly impact client satisfaction and business success.