User On-Prem IT Support
* Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones, etc.)
* Provisioning and deprovisioning of corporate devices (laptops, phones)
* Replace broken devices with temporary devices in accordance with end customer's processes
* Provide technical guidance to end users for day-to-day IT issues within the office environment
* Coordinate with L2 teams when troubleshooting (e.g., L2: end-user computing team, EMM, etc.)
Office IT Infrastructure Support
* Perform on-office infrastructure basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
* Install, test, and remove basic network devices such as switches, routers, and access points – including support for site/core equipment inside the office (e.g., out-of-band, FW, NAC, DNS, Secnet)
* Network connectivity basic troubleshooting (e.g., Wi-Fi, LAN)
* On-prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering, and digital signage
* Basic tasks for PABXs where applicable, in coordination with L2 teams
* Print equipment receipt, installation, and testing
* AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
* Workplace monitor deployment, testing, and logistics handling
* Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions
* Onsite assistance during scheduled maintenance or escalations (as coordinated by end customer)
* Coordinate with vendors or local service providers for repairs and equipment replacements as needed
* Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team
* Escort third-party providers to end customer's local data room (local network provider, global print provider/partner, global video provider/partner, etc.)
* Assist during internal/external audits, SOX, and other compliance requirements
Asset Management
* Receive, unbox, and register devices in the hardware asset management system in accordance with end customer's procedures
* Tag/label assets following end customer's guidelines
* Test devices upon arrival and store securely in end customer-provided facilities (may include mounting/demounting in racks)
* Image in-stock devices with the latest approved OS images
* Update records regularly to maintain accurate inventory information
* Perform periodic audits of hardware assets to ensure compliance with end customer's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required.
* Wipe devices and arrange for their disposal in accordance with end customer's approved disposal process (including informing the asset owner and providing certificate evidence as required)
* Arrange temporary laptop loans from local stock
* Coordinate warranty repairs
* Clean/check devices before redeployment
* Offsite tape management coordination with third-party supplier (where applicable)
* Assist during internal/external audits, SOX, and other compliance requirements
Project-Based Site Support
* Support for office moves, equipment relocations, or hardware refresh projects
* Assist with local business events such as AEMs, demos (demand-based)