Altenar is an international IT company founded in ****, with offices in Malta, Greece, Georgia, the Isle of Man, Uruguay and Brazil.
We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
The vacancy is remote and the candidate should be based in Belo Horizonte.
The role may require occasional travelling in Brazil.
Please, submit your CV in English when applying for this vacancy.
Role Overview
We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams.
The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.
Key Responsibilities
Serve as the primary contact for client needs, inquiries, and concerns.
Build and nurture strong client relationships to foster retention and growth.
Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
Proactively identify and resolve issues, continuously improving client experience and internal processes.
Work closely with the product team to align updates and features with client expectations.
Maintain up-to-date knowledge of Altenar's offerings to identify opportunities for upselling and cross-selling.
Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.
Requirements & Skills:
Languages: Portuguese (proficient), English (intermediate or higher).
Previous experience in account management, sales, or customer service .
Strong multitasking and organizational skills with excellent attention to detail.
Analytical mindset with the ability to collect, track, and interpret data effectively.
Excellent communication and interpersonal abilities.
Problem-solving attitude and adaptability in fast-paced environments.
Proven ability to build rapport and collaborate with diverse teams.
Experience in the sports betting or iGaming industry is a strong advantage.
What We Offer
A stable, flexible, and collaborative working environment.
Ongoing training and professional development opportunities.
Competitive compensation and benefits package.
A multinational team of industry experts from around the world.