Are you looking for a challenging role that combines technical expertise with excellent communication skills?
We are seeking a highly motivated Technical Implementation Specialist to join our team. In this position, you will work closely with leads and partners to deliver high-quality solutions and support.
Key Responsibilities:
* Provide technical pre-sale assistance, Wialon and IoT introduction, demo delivery, closing all technical blockers
* Work with partners to develop their technical expertise and understanding of the IoT domain
* Offer software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement
* Provide full-range support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon types of projects
* Improve partner employees' expertise via passing them through the Basic Course; evaluate their expertise via Certification
* Guide on HW integration process and HW partners test accounts management
* Holding public training sessions and webinars, including those to extend the number of possible scenarios for using Wialon
* Participation in department-wide process improvement initiatives and partner-related events based on capacity and relevant skill sets
Requirements:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
* Ability to switch focus easily within a high number of incoming tasks
* Excellent business correspondence and communication skills
Benefits:
* Involvement in the growth and development of an international product IT company with a worldwide reputation
* Challenging tasks that boost your technical and communicative creativity
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays
Additional Information:
* Compensation for medical insurance and working on your own equipment
* 20 work days of vacation that can be divided as you need it
* 5 paid sick leaves without a doctor's note
* Family-friendly policy helping to balance and benefit both work and family life
* Corporate presents
* Financial support for participation in training and specialized courses you choose