Position Overview
We are seeking a Senior Endpoint Engineer to join our endpoint management team in maintaining and securing 600+ corporate devices across our global organization. This remote position requires a technical expert with a strong focus on automation, efficiency, and reducing contact time while ensuring compliance across multiple security frameworks. You will report to the Manager of Endpoint Engineers and work alongside a team of 4 engineers.
Key Responsibilities
Maintain, patch, and ensure compliance for Windows and macOS endpoints using NinjaOne
Develop and implement automation scripts to reduce manual processes and minimize end-user contact time
Troubleshoot and resolve complex endpoint issues with minimal escalation
Execute patch management cycles and ensure timely deployment across all devices
Implement endpoint security policies and procedures as defined by management
Monitor endpoint health metrics and proactively identify areas for improvement
Create and maintain technical documentation for endpoint configurations and processes
Collaborate with security and IT teams on endpoint protection initiatives
Participate in incident response for endpoint-related security events
Assist in vendor evaluations and provide technical input for solution selection
Mentor junior team members and share technical knowledge
Participate in on-call rotation for critical endpoint issues
Required Skills & Qualifications
3-5 years of hands-on endpoint management experience
Strong proficiency with NinjaOne or similar endpoint management platforms
Experience managing both Windows and macOS environments
Advanced scripting skills in PowerShell and Python for automation
Solid understanding of patch management, software deployment, and configuration management
Experience with security compliance requirements (SOC2, ISO27001, GDPR, CCPA)
Strong troubleshooting and problem-solving abilities
Self-motivated with ability to work independently in a remote environment
Excellent written and verbal communication skills
Must be able to read and speak fluently in English
Preferred Qualifications
Experience in cybersecurity or identity governance industries
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator or similar
Experience with zero-trust security models and endpoint detection and response (EDR) tools
Knowledge of automation frameworks and CI/CD pipelines
Experience implementing self-service IT solutions
Familiarity with cloud-based device management strategies
Work Environment
Must be available for occasional meetings across global time zones
On-call rotation participation required for critical issues