Job Role Overview
1. About the Position:
* We are seeking a skilled professional with expertise in SIP protocols and Genesys framework to join our team.
* The ideal candidate will have experience with reporting components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
* Familiarity with Genesys products such as Salesforce integration, GenAI, PCI PAL, and Google CCAI chat bot is essential.
* A good understanding of call-flow architecture, scripting, and data actions is required.
Key Responsibilities:
2. Main Tasks:
* Analyze and troubleshoot issues within Genesys infrastructure using troubleshooting skills.
* Design and implement call-flow architecture, scripts, and data actions.
* Integrate applications with Salesforce and Genesys APIs.
Requirements:
3. Necessary Skills:
* SIP protocol knowledge
* Genesys framework expertise
* Reporting component experience (CCPulse/Pulse, ICON, Infomart, CXInsights)
* Genesys product familiarity (Salesforce, GenAI, PCI PAL, Google CCAI chat bot)
* Call-flow architecture understanding
* Scripting and data action design
* Integration skills (Salesforce, Genesys APIs)
About Us:
HCL Technologies is a leading global technology company that helps enterprises reimagine their businesses for the digital age. Our team of brilliant minds combines technology, engineering, and design to drive business success for our clients.