Job Description
The ideal candidate will play a pivotal role in building and evolving ServiceNow as the "IT ERP" for the organization's IT department.
This individual will take hands-on decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow.
The role will consult and guide on architectural and configuration decisions across a broad range of modules—including SPM, ITSM, ITOM, HR, VR, custom apps, integrations, and more—ensuring ServiceNow meets the needs of a modern, integrated IT landscape.
Key Responsibilities
* Make hands-on architectural decisions for ServiceNow configuration and development.
* Guide and supervise external partners responsible for ServiceNow development and application management.
* Perform configuration, development, and administration tasks within ServiceNow.
* Collaborate closely with stakeholders to ensure alignment with strategic roadmaps and project scopes.
* Investigate and advise on module usage, integrations, and platform capabilities across various modules.
* Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
* Represent the organization as a subject matter expert in cross-functional meetings and initiatives.
Expectations
* Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.
* Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.
* Demonstrate proactive problem-solving and consultative guidance across modules.
* Maintain clear and effective communication with internal and external stakeholders.
* Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.