We are seeking a highly skilled Servicenow ITOM Architect to design, develop and optimize our ITOM capabilities within the Servicenow platform.
About this role:
* Design and implement scalable IT operations solutions aligned with enterprise needs.
* Configure and maintain core Servicenow ITOM modules including Discovery, CMDB and Event Management.
* Collaborate with stakeholders to align IT operations capabilities with organizational objectives.
* Continuously enhance the Servicenow platform for performance, scalability and reliability.
Key Requirements:
* A minimum of 6 years' hands-on experience implementing and supporting Servicenow ITOM modules, especially Discovery, CMDB and Event Management.
* A strong understanding of Servicenow CMDB structure and Event Correlation Rules.
* A solid grasp of server, network and application architecture with troubleshooting abilities across infrastructure layers.
* Experience with the Servicenow database schema, tables and data modeling.
* Proficiency in Performance Analytics, email notification design and managing complex data workflows.
* Expertise in using transform maps, data sources and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events and automated triggers within Servicenow.
* Experience with REST/SOAP API integrations, import sets and custom integrations using scripted approaches.
This is an exciting opportunity for a talented individual who wants to make a real impact on our organization's IT operations.
Your skills will be utilised to drive innovation and improvement in our ITOM capabilities, ensuring we deliver high-quality services to our customers.