Job Opportunity: Operational Specialist
About the Role:
As a key member of our team, you will be responsible for monitoring ongoing delivery routes and providing timely communication with delivery drivers and shippers via phone and live chat.
Key Responsibilities:
* Real-time monitoring of delivery routes to ensure seamless operations
* Effective communication with delivery drivers and shippers through phone calls and live chat sessions
* Swift issue resolution to maintain customer satisfaction
* Collaboration with the team to enhance operational efficiency
Requirements:
* Proficiency in English language
* Ability to work according to Eastern US time zone (EST)
* Previous experience in logistics, courier operations, call center, customer support, or account management