We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil. This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times. Responsibilities: Act as the primary point of contact for guests throughout their temporary accommodation stay. Manage and resolve guest-reported maintenance and service issues promptly and professionally. Process client extension requests accurately and efficiently. Deliver a consistently high level of customer service with strong attention to detail. Assist with the preparation and delivery of monthly guest services reports. Identify opportunities for process improvement and support implementation initiatives. Issue move-out instructions and extension notices as required. Maintain accurate and up-to-date records of in-house guest issues within internal systems. Participate in an out-of-hours emergency phone rota to manage urgent guest matters. Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams. Work collaboratively while managing responsibilities independently in a remote setting. Requirements: Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable. Ability to remain calm and solution-focused in a fast-paced environment. Excellent written and verbal communication skills in English. Strong IT proficiency, particularly Microsoft Word and Excel. Professional, customer-focused approach with a commitment to service excellence. Highly organised, self-motivated, and comfortable working remotely.