Job Role
You will combine technical expertise, analytical thinking, and a customer-focused mindset to deliver high-quality solutions to complex issues. You will act as a trusted technical advisor to customers, collaborating closely with internal teams to diagnose, resolve, and prevent recurring problems.
* Analyze web applications using Chrome Developer Tools (Inspector) to identify JavaScript or API failures.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS diagnostics to investigate and resolve issues on Windows Application Servers.
Main Responsibilities:
* Troubleshoot customer-reported issues, identify root causes, and provide timely resolutions via case updates, calls, or screen-sharing sessions.
* Evaluate cases thoroughly before escalating or re-routing them to appropriate Tier 2 or Tier 3 teams while maintaining SLA compliance.
* Optimize resources, systems, and solutions to ensure efficient issue resolution.