Job Description
About this opportunity:
We're seeking an experienced Service Delivery Manager to join our team and take ownership of our service operations.
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
1. Service Operations, On-Call & Incidents
* Define and monitor key service metrics (e.g., MTTA, MTTR, SLA compliance, backlog health) and drive improvements based on them.
1. SOPs, Runbooks & First-Line Enablement
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