As a Business Technical Service Analyst, you will play a vital role in establishing positive relationships with clients and understanding their business objectives. This involves acting as a go-to person for all aspects of services and support, evaluating client requirements, and guiding them to utilize standard solutions while maximizing revenue.
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Your Key Responsibilities
* Establish and maintain long-term relationships with clients, understanding their business needs and expectations.
* Evaluate client requirements and assist in converting them into detailed technical specifications.
* Participate in release management between Service Desk, Compliance, and Project teams, ensuring code releases do not negatively impact client operations.
* Take part in executing simple project/development work plans and revising them as necessary to meet changing needs and requirements.
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Required Skills and Qualifications
* Bachelor's degree in Information Technology or a related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English language proficiency for speaking, listening, and writing.
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Benefits
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.
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Additional Opportunities
* Continued professional development.
* Opportunities to work on innovative projects.
* A safe and inclusive work environment.