Job Description:
A customer success analyst is responsible for delivering exceptional service to clients in the graphic communications industry. The role involves troubleshooting complex technical issues, managing support queues, and collaborating with internal teams to resolve problems efficiently.
To be successful in this role, you will need a strong understanding of software troubleshooting, printing workflows, and IT infrastructure. A degree in technology, engineering, or a related field is preferred, but equivalent hands-on experience in customer support and enterprise systems is also acceptable. You should have excellent verbal and written communication skills, as well as strong documentation and organizational abilities.
The successful candidate will have a strong understanding of technical troubleshooting methodologies and be able to analyze complex problems using tools such as Chrome Developer Tools, Postman, and Wireshark. Experience with VPN configuration, network management, and SQL scripting is also highly desirable. In addition, the candidate should be proficient in general computing, internet research, and email communication.
As a customer success analyst, you will be responsible for delivering high-quality solutions to complex technical issues. This will involve working closely with internal teams, including development and services teams, to diagnose and resolve problems. You will also be required to document solutions and submit them to the knowledge base, ensuring that customers can easily access the information they need to resolve issues independently.