The Business Development Manager will lead the growth, performance, and operational excellence of Amazon's Hub Delivery program across regions in Brazil. Managing a team of Channel Team Leads (CTLs), this leader drives network expansion, ensures delivery quality, and develops high-performing field teams. The role blends strategic planning with selective hands-on support to accelerate launches, resolve escalations, and maintain Amazon's high standards.Key job responsibilitiesLead and develop CTLs, ensuring strong team performance, coaching, and capability building.Own multi-region acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding.Drive operational performance, maintaining delivery success metrics of 98.5%+ across all regions.Dive deep into data to identify root causes, performance risks, and improvement opportunities.Serve as senior escalation point for complex onboarding, partner performance, and operational blockers.Partner with Delivery Stations, Program, and Product teams to improve tools, processes, and partner experience.Represent the region in business reviews, providing insights, forecasts, and strategic recommendations.Basic QualificationsExperience in program management, logistics, operations, supply chain, transportation, or a related fieldExperience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environmentExperience in senior level leadership support, or experience at AmazonExperience in English-language communication skills, both written and verbalPreferred QualificationsExperience and track record of exceeding sales goalsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Amazon Logistica do BrasilJob ID: A Show more Show less