Client Relationship Manager
We are seeking a skilled Client Relationship Manager to build and maintain strong, positive relationships with our clients. The primary objective of this role is to ensure that clients feel informed, supported, and confident in the progress and outcomes of their projects.
The ideal candidate will have excellent communication skills, be able to translate client goals into clear, actionable tasks, and prioritize without dropping the ball. They will also be skilled at navigating client personalities and staying calm under pressure.
Main Objectives:
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals and translate them into clear, actionable tasks.
o Review final deliverables before submission to ensure they align with client expectations and goals.
* Relationship Building and Industry Engagement:
o Build and maintain strong relationships with clients and industry contacts to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills:
* Strategic Thinking:Able to understand client goals and shape big-picture plans that guide execution.
* Verbal & Written Communication:Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence:Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management:Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills:Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship: This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our operating hours are from 9 am to 5 pm MST, Monday to Friday.
This role requires a detail-oriented and deadline-driven individual who can thrive in fast-moving environments and prioritize without dropping the ball.