We’re on a mission to revolutionize financial services for managed service providers – one transaction at a time. By combining cutting-edge payment technology with deep industry expertise, we’re building something special. If you’re passionate about transforming how companies handle payments or building financial services for the future, you’re in the right place.There is a critical gap in the market: offline, service-based businesses do not have access to the same payment innovations that other industries enjoy. We have set out to change this.Today, we’re helping companies across North America streamline their payment processes, improve cash flow, and focus on what they do best – serving their customers. Our customers report cutting their accounts receivable time in half and reducing outstanding payments by up to 95%, transforming how they operate their business.Our ValuesOur values shape how we work, make decisions, and show up for each other and our partners every day. They’re the principles that keep us aligned and help us build the business we are excited to work for day in and day out.We communicate openly and truthfully with partners, investors, and each other so everyone understands where we stand and where we’re headed.We stay scrappy, find creative solutions, and make progress even when the path isn’t obvious. We have a bias for action and seek out the information and resources necessary to make decisions and move quickly.PartnershipWe win and lose together. We collaborate with our partners, investors, and teammates to tackle big challenges and reach shared goals.Revolutionary & BoldnessWe challenge conventions, take calculated risks, and build better, stronger solutions that move our business and the industry forward.AccountabilityWe take ownership of our decisions and results. We follow through on our commitments knowing our work directly impacts our partners, our team and our business.Alternative Payments is in an exciting growth phase. With 30+ team members and counting, we’re expanding across all departments while maintaining our agility. Here’s what growth looks like at AP:Career Development: Our team members have grown from BDRs to AEs, and from individual contributors to team leaders. We believe in promoting from within and building leaders from within.Industry Leadership: We partner with industry leaders and invite them to meet with and speak to our teams. We encourage teams to attend conferences and develop powerful relationships with customers.Company Building: Every team member is part of our company building. Our company is run by the team and as new roles develop, you will have the opportunity to lead and build businesses.Our CultureOur culture combines extremely, high performance with genuine work-life balance:Hybrid PhilosophyWe value in-person time and get together monthly with our team, however, work is about impact, not location. We offer the flexibility to work from anywhere, while regular off-sites and conferences keep our team connected and collaborative.Our team supersedes expectations and breaks boundaries to share knowledge, solve challenges, and drive innovation. Through monthly industry trainings and presentations, we maintain strong connections despite physical distance.Diverse Perspectives & ThoughtOur team spans multiple countries including the US, Canada, and Brazil, bringing together diverse backgrounds, experiences, and viewpoints. We believe this diversity makes us stronger and more innovative. Our families come from many more countries and these perspectives help shape our company.What Our Team Says"There’s a contagious energy across the team. We thrive on collaboration, and everyone is eager to jump in, share ideas, and help each other succeed while solving challenging problems."Jeremy NoskinChief of Staff"Working at Alternative Payments has been the most refreshing career experience."We want our team to feel valued, supported, and empowered to do their best work:Competitive CompensationEvery employee is granted equity in the businessFlexible PTO policyVision coverageWork SetupOne-time WFH stipend for home office setupRegular in-person team events and conferencesOpen PositionsSenior Site Reliability Engineer (SRE)LocationEmployment TypeFull timeLocation TypeRemoteDepartmentAt Alternative Payments, we are transforming the way service-based companies handle payments. Our innovative platform automates the entire accounts receivable process, helping businesses save time, reduce costs, and scale with confidence.We are building a global team that values innovation, impact, and collaboration. As part of a scaling FinTech company, every person on our team has the opportunity to shape our future, influence our products, and make a real difference for our customers.What We’re Looking ForWe’re seeking a Site Reliability Engineer to join our EPD Team and help us drive operational excellence, enhance infrastructure reliability and establish cutting-edge observability across our critical systems.This role is ideal for someone who thrives on complex technical problem-solving, deep operational ownership, and cross-functional collaboration, and wants to take a hands-on role in shaping our reliability strategy, driving innovation in our infrastructure, and implementing robust SRE practices. You will be joining our team as part of a cross-team DevOps structure.You will be instrumental in tackling significant challenges currently faced by our platform, such as addressing visibility into system capacity and performance metrics and proactively preventing incidents through enhanced monitoring.A critical part of your mission will be to fill the end-to-end request traceability and improve our load testing and capacity planning. You\'ll design and implement automated alerting systems that our Firefighters can confidently rely on, effectively bridging the gap between deep infrastructure knowledge and rapid incident response capabilities.This role is available to candidates who are eligible to work in Brazil, in a remote setting.What You’ll DoAs a Senior SRE, you will play a crucial role in building and maintaining the resilience and performance of our platform. This is what we have mapped out for you:Leading and executing on key reliability initiatives from planning to delivery, particularly focusing on monitoring, alerting, and incident response for the Firefighters team. Your immediate projects (first 1-3 months) will include:Monitoring and Alerting Setup: Configuring comprehensive alerting systems, including queue monitoring and service health checks.Metrics and Dashboards: Building performance dashboards, implementing load testing, and creating capacity metrics for presentations.Observability Enhancement: Implementing end-to-end traceability with distributed tracing and service profiling.Infrastructure Automation: Working on pipeline improvements, moving to strength-based pipelines.Datadog Integration: Continuing the migration back to Datadog and optimizing our monitoring stack.Collaborating with cross-functional teams (including our support engineers and DevOps members) to deliver scalable solutions, optimize processes, and implement highly reliable systems.Taking ownership of complex SRE tasks, including configuring monitoring systems, defining and enforcing SLIs, SLOs, and SLAs.Proposing improvements and helping establish best practices, workflows, and standards for incident response, blameless post-mortems, and continuous improvement.What You’ll Bring7-10+ years of experience in Site Reliability Engineering, DevOps, or a similar role focused on large-scale distributed systems.Strong skills in Kubernetes for container orchestration and cluster management.Extensive experience with AWS as a core cloud platform for infrastructure management.Critical proficiency with Datadog for monitoring, logging, tracing, and alerting.Proven experience in designing, implementing, and optimizing CI/CD pipelines, ideally with GitHub Pipelines.Strong understanding and practical application of SRE principles: SLI/SLO/SLA definition, error budget management, incident response, post-mortem analysis, and toil reduction.A proactive mindset with the ability to solve complex problems, drive projects independently, and continuously innovate our reliability practices.Strong communication skills, especially in English, to collaborate effectively across technical teams and stakeholders.Nice to HavesExperience in FinTech, payments, startup, or scale-up environments.AWS certification, demonstrating commitment to learning and mastering cloud technologies.Experience with SOC2 compliance, CI security validations, and other infrastructure security aspects.Demonstrated knowledge or experience with Infrastructure as Code tools, particularly Terraform.Familiarity with other monitoring tools like Grafana.Comfort working in fast-paced, dynamic, and high-impact environments.What We OfferCompetitive salary tailored to your experience, skills, and expertise.Thetotal compensation range for this role is $72,000 - $90,000 USD/year, plus equity. The range displayed on each job posting reflects the approximate total target compensation for the position. Within the range, individual pay is determined by factors including relevant skills, experience, education/training.Equity opportunities so you can share in our growth and success.Unlimited PTO and flexibility when you need it the most.Referral bonus. We truly believe we hire fantastic people, and great talent recognizes great talent. We offer a significant bonus for your hired referral.Yearly learning & development stipend to help you grow and do your best work.Why Choose Alternative Payments?At Alternative Payments, you’ll do work that truly matters.Own your impact: Lead meaningful, high-impact projects and collaborative initiatives that are shaping the future of FinTech and redefining how businesses get paid.Collaborate: Work with a diverse, innovative team where every voice is heard and great ideas come from anywhere.Grow with us: Your career journey is top of mind. We prioritize internal growth and give you the space to shape your path based on your goals — whether that’s deepening your expertise in your domain or exploring something new.Thrive in a supportive culture: As a scaling start-up, there’s a lot to be done and initiative is key. We believe in shared learning, open communication, and building each other up. When one of us grows, we all do.Our ValuesTransparency & Honesty: We communicate openly and truthfully with partners, investors, and each other so everyone understands where we stand and where we’re headed.Resourcefulness: We stay scrappy, find creative solutions, and make progress even when the path isn’t obvious. We have a bias for action and seek out the information and resources necessary to make decisions and move quickly.Partnership: We win and lose together. We collaborate with our partners, investors, and teammates to tackle big challenges and reach shared goals.Revolutionary & Boldness: We challenge conventions, take calculated risks, and build better, stronger solutions that move our business and the industry forward.Accountability: We take ownership of our decisions and results. We follow through on our commitments knowing our work directly impacts our partners, our team and our business.Applying to Alternative PaymentsWe’re looking for candidates who are ready to step in and make an impact from day one. We know that sometimes people hold back unless they meet every requirement, but if you’re excited about the role, bring relevant experience, and are ready to contribute, we want to hear from you!All resumes are reviewed by our small but mighty talent team. While we may use AI tools to help prioritize applications, real people are behind every resume review and hiring decision. We’re also committed to an inclusive and accessible process. If you require reasonable accommodation during the hiring process, please let us know upon being selected to interview.
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