**AI Model Training Specialist**
We are seeking experienced professionals with deep functional expertise in ServiceNow products to contribute to AI model training initiatives.
* Translate real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes.
**Key Responsibilities**
* Define decision frameworks for Reinforcement Learning initiatives.
* Develop scenario-driven tasks that mirror real ServiceNow workflows.
* Write clear, natural instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
**Required Skills & Experience**
* 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules.
* Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.
* Proficiency in JSON and structured data handling.
* Experience in AI model training workflows or structured data creation.
**Benefits**
* Opportunity to work with cutting-edge technology and develop innovative solutions.
**What We Offer**
* A dynamic work environment with a talented team.
* Ongoing professional development and training opportunities.