Job Title: Operational Specialist & Executive Support
Client's Company Overview
We are a growing digital marketing agency managing multiple clients, campaigns, and internal workflows. We are seeking a highly organized individual to help structure operations, improve efficiency, and ensure execution across the business.
Hours: 20 hours/week to start and transition to full-time based on performance.
Responsibilities
* Act as a central coordinator across the business, ensuring tasks and projects move forward
* Manage and organize workflows within project management tools (e.g., ClickUp or similar)
* Convert incoming requests (emails, client needs, files) into structured tasks and workflows
* Upload, organize, and manage deliverables (e.g., CSV files, campaign assets)
* Create and maintain Standard Operating Procedures (SOPs)
* Track progress across team members (copywriter, PPC, leadership) and follow up as needed
* Prepare meeting logistics:
* Calendar management
* Agendas and reminders
* Help document business processes and improve operational structure
* Identify inefficiencies and propose better workflows
* Use AI tools (e.g., ChatGPT, Claude) to improve efficiency and documentation
* Support leadership by maintaining visibility across all ongoing work
Qualifications
* Experience supporting senior leadership, founders, or small teams
* Strong organizational and project coordination skills
* Proven ability to create SOPs and structured workflows
* High attention to detail and reliability (nothing falls through the cracks)
* Strong written and verbal communication skills
* Ability to think beyond task execution and understand business-level context
* Comfortable using project management tools (ClickUp, Monday, Asana, etc.)
* Proactive mindset with ownership mentality
Preferred Qualifications
* Experience in digital marketing or agency environments
* Familiarity with Entrepreneurial Operating System (EOS) or similar frameworks
* Experience working with AI tools for workflow or documentation
* Ability to think like a decision-maker (without necessarily making final decisions)
* Experience helping teams become more organized and scalable