Job Summary
The Contractor Exchange agent (Cx) is an internal capability of Accenture to manage contingent staff throughout the contractor lifecycle.
The Demand Fulfillment Specialist is responsible for the end-to-end contractor lifecycle (find, enable, manage, exit) in line with client requirements. This includes liaising with line and senior managers and acting as the point of contact for all stakeholders involved, as well as handling issues arising from clients, suppliers, and new vacancies.
Primary Responsibilities and Activities:
1. Maintain close relationships with project managers and vendors to understand requirements and provide onboarding solutions.
2. Manage the entire process, ensuring all parties follow procedures, comply with internal policies and local employment laws, validate requisitions, create or validate Work Orders/Purchase Orders and extensions, perform candidate screening, organize interviews, conduct benchmarking and rate negotiations, and handle exits or early terminations.
3. Manage contractor requisitions in accordance with category management strategy, liaising with the Cx Lead and/or Sourcing Category Manager.
4. Ensure all requests are addressed promptly, coordinating with the Contractor Exchange Helpdesk, Legal, HR, or Tax departments as needed, resolving issues, and communicating effectively.
5. Serve as the initial escalation point for issue resolution, maintaining effective relationships with customers and suppliers.
6. Support the Cx Lead with organizational activities as needed.
7. Provide high-quality Cx service to clients, ensuring contractual and SLA obligations are met, reporting on activities, opportunities, and risks.
8. Identify process improvements, cost savings, and initiatives; document and raise them with the line manager for approval, then implement relevant actions or projects.
Key Responsibilities
Team Operations: Handle team requirements related to daily operations; participate in team calls, meetings, training, maintain process documentation, and suggest continuous improvement ideas.
Working hours: 7 AM to 4 PM (Argentina Time)
Knowledge, Skills, and Abilities
* Good general education
* Strong organizational skills
* Proficiency in English (written and spoken) is preferred
* Experience in HR or Recruitment is advantageous
* Ability to understand client requirements effectively
* Flexible, team-oriented, and proactive problem solver
* Ability to work comfortably across all organizational levels
* Experience with Vendor Management Systems (e.g., IQN, Beeline) is a plus
#J-18808-Ljbffr