Salesforce Administrator - This position goes far beyond traditional administrationyou will help architect a nextgeneration CRM platform that supports rapid scaling, automationfirst operations, and AIdriven decisionmaking across the organization. You will partner closely with Sales, Marketing, Customer Success, Product, Engineering, and our Contact Center leadership team to design intelligent workflows, optimize business processes, and create a flexible, automated CRM foundation. Responsibilities:- Administers daytoday Salesforce operations, including user access, permissions, security controls, page layouts, objects, record types, and data governance. - Builds scalable automation (primarily using Flows) to replace manual processes and improve operational efficiency across teams. - Partners with crossfunctional stakeholders to map business processes, identify gaps, and design technical solutions aligned with business requirements. - Translates business requirements into detailed user stories, functional specifications, and structured workflows. - Analyzes CRM usage patterns, funnel metrics, and customer service trends to recommend operational and process improvements. - Builds dashboards and reports that surface insights for leaders, including case trends, SLA performance, agent productivity, lifecycle metrics, and GTM funnel health. - Maintains documentation of data models, configurations, integrations, automations, and process maps. - Collaborates with stakeholders to build lead management flows, sales processes, customer lifecycle models, and AIpowered workflow automations. - Designs, optimizes, and maintains Salesforce Service Cloud functionality supporting the Contact Center, including case management, omnichannel routing, macros, and agent console configurations. - Partners with Contact Center leadership to analyze operational bottlenecks and design scalable workflows that reduce agent handle time and improve customer experience. - Supports and enhances CTI/telephony integrations and related automations, including screen pops, routing logic, call dispositions, and agent productivity tooling. - Ensures secure, leastprivilege access by owning the configuration and governance of profiles, permission sets, and role hierarchies aligned with Contact Center needs. - Identifies proactively opportunities to improve processes, workflows, routing, and system performance, particularly within the Contact Center environment. - Manages data imports and updates, including deduplication, cleansing initiatives, and data governance enforcement. - Supports integration efforts with core internal systems, marketing automation platforms, billing solutions, and internal tools. - Delivers training, onboarding, and ongoing support to drive strong user adoption across fastscaling teams. - Troubleshoots issues proactively and serves as the goto expert for Salesforce reliability, scalability, and performance. Position Requirements:- 4 years of Salesforce Administration experience, ideally in an enterpriselevel or highvelocity environment. - Salesforce certifications, such as Administrator or Advanced Administrator, are preferred. - Ability to work from our Austin-based headquarters, at least four days per week excluding approved time off and business travel. Additional Requirements:- Strong expertise in Salesforce configuration, automation (Flows), data modeling, and security architecture. - Experience supporting Contact Center or Service Cloud environments, including agent workflows, case management, routing, or telephony integrations (preferred). - Proven ability in requirements gathering, process design, workflow mapping, and reporting/analytics. - Background supporting Sales, Marketing, Customer Success, or crossfunctional GTM operations. - Strong analytical skills, with the ability to turn CRM data into insights and actionable recommendations. - Familiarity with integrations, connected apps, APIs, middleware, and data sync patterns (no coding required, but technical comfort is essential). - Handson experience with lead routing, funnel analytics, lifecycle automation, or revenue operations tooling is highly valued. - Excellent communication skills, with the ability to influence stakeholders in a fastmoving, highgrowth environment.