OverviewServiceNow Brasília REMOTO. What you get to do in this role and how we operate are described below, with a focus on delivering value for customers and driving successful outcomes.Company description and context: ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We pursue a purpose to make the world work better for everyone.ResponsibilitiesLead the delivery team throughout the engagement, often in collaboration with a services partner.Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.Work with the Sales Account Team, partner and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.Understand the goals and align the deliverables accordingly.Be the single contact to encourage collaboration and customer agreement on proposed solutions.Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.Lead the delivery team through complex programs, often with multiple workstreams and in collaboration with a services partner.QualificationsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.12+ years progressive experience as part of a professional services organization; or equivalent education/experienceAbility to travel up to 50%Industry domain expertise in a relevant areaCreativity with comfort running projects independentlyExperience driving complex issues through analysis and resolutionExperience working collaborativelyServiceNow certifications in aligned workflowAdditional InformationWork Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees based on work nature and location. Eligibility may be determined by distance between your primary residence and the nearest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsExport Control RegulationsFrom Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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