Join to apply for the Senior Technical Account Manager role at myGwork - LGBTQ+ Business Community1 day ago Be among the first 25 applicantsJoin to apply for the Senior Technical Account Manager role at myGwork - LGBTQ+ Business CommunityThis job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.What You'll DoServe as a trusted advisor by building and maintaining strong client relationships, ensuring seamless integration and adoption of our products. Collaborate with internal teams to resolve technical challenges and proactively optimize account performance. Proactively manage more complex client portfolios, anticipating business needs and delivering strategic technical guidance. Mentor junior TAMs and TS, oversee high-impact projects, and drive long-term client success through data-driven insights.Client Support and SuccessCultivate strong client relationships by serving as a trusted advisor, offering insights, and maintaining proactive communication.Enhance client understanding and utilization of the product through education, guidance, documentation, and technical support.Travel to client sites and participate in meetings to foster deeper collaboration, provide on-site expertise, and strengthen relationships.Lead the successful adoption of new Criteo products and services.Act as a client advocate, communicating client feedback and needs to the internal Product and R&D teams.Take full ownership of account health by proactively monitoring performance using internal tools, data queries, and analytics to identify potential issues and opportunities for optimization.Project ManagementEfficiently manage and prioritize multiple integration projects, ensuring timely execution and client commitment.Internal CollaborationAct as central coordinator for client support, leveraging internal teams, including Product, Solutions Engineering, Analytics, Creative, and x-regionally.Contribute to in-market and in-region team development by taking ownership in specific areas, acting as a champion, promoting knowledge sharing and leading initiatives within the TS Team.Integration and ImplementationTranslate business objectives into technical configurations, and design custom solutions and integration strategiesTraining and EducationStay current on industry trends and best practices by maintaining and expanding technical expertise by completing certifications and actively participating in training sessions.Build client-specific materials in collaboration with Creative, Marketing, and other internal teams.Who You AreBachelor's degree or equivalent working experience, with minimum 3+ years of working as a Technical Account Manager, Solutions Engineer, or Sales Engineer, ideally in digital advertising.Degree in Computer Science or similar fields a plusYou have excellent technical aptitude and are curious about new things happening in the digital advertising landscape as well as tech space generallyYou have strong interpersonal and communication skills, and are proactive and independentExperience with building client presentations (PowerPoint or similar) and presenting to both clients and internal stakeholdersYou can quickly learn the ins and outs of our products and platforms to identify opportunities with clients and help manage and improve their performanceFamiliarity with client product feeds and providersFamiliarity with App integrations (AppsFlyers, Adjust, etc)Experience working with Tag Management Systems (TMS) like Google Tag Manager, Adobe, etcYou have some experience working with and reading code. HTML, Javascript, and SQL experience ideal, Python would be plusYou have experience working with APIsExperience with automation (conceptual or directly building), building local tools a plusYou have worked on server-to-server integrations with clients and or partnering vendorsYou can quickly and accurately interpret data from our database tables, Tableaus, Microsoft Excel and other internal toolsTravel‑ready. Willing to visit key clients or hubs (~10% of the time)Fluent in English and Portuguese, as you'll work collaboratively with the US and other regionsMust be a team player, you'll be a mentor within the team for knowledge sharingFun to work with!We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!Who We AreCriteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.Why Join UsAt Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesAdvertising ServicesReferrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2xSign in to set job alerts for “Senior Technical Account Manager” roles.Account Manager - Marketplace, Amazon MarketplaceAccount Manager - Marketplace, Amazon MarketplaceWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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