Job Title: Salesforce Admin/DeveloperWe are seeking a skilled Salesforce Admin/Developer to support our business through the integration of Salesforce and Zendesk.The successful candidate will be responsible for rebuilding the integration logic between Salesforce and Zendesk, implementing role-based access controls (RBAC), and remediating data quality issues related to Cases.Key Responsibilities:Rebuild and optimize integration logic between Salesforce and Zendesk.Implement and maintain RBAC across Salesforce objects and case records.Identify, analyze, and remediate data quality gaps within Salesforce Cases.Configure and maintain Salesforce core features (roles, profiles, permission sets, page layouts, flows, validation rules).Collaborate with cross-functional teams to align business processes with security and data quality requirements.Troubleshoot and resolve integration, access, and data-related issues.Ensure all implementations follow Salesforce security and governance best practices.Requirements:3–5+ years of Salesforce experience.Hands-on experience with integrations (Zendesk, APIs, or similar).Strong skills in Salesforce profiles, roles, permission sets, and data access controls.Solid development/configuration experience with Apex, Lightning Web Components, and Flows.Proven background in data quality management and remediation.Excellent English communication skills.Nearshore availability (LATAM strongly preferred).Salesforce Certifications – required:Salesforce Certified AdministratorSalesforce Certified Platform Developer IPreferred: Salesforce Advanced Administrator, Platform Developer II, Integration Architecture Designer