Job Title:
Client Success Manager
Hours: Full-Time (40 hours/week)
Time Zone: EST
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Overview:
We are looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You'll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.
Key Responsibilities:
1. Be the main point of contact for each clinic client.
2. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
3. Provide clear updates on campaign performance, next steps, and upcoming improvements.
4. Build trust through responsiveness, proactivity, and transparency.
5. Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
6. Set expectations around timelines, deliverables, and what strong performance looks like.
7. Ensure a smooth and confident start to each new client relationship.
8. Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
9. Identify drops or issues early (e.g.,