Job Opportunity
Our company empowers customers to consolidate diverse data sources into a unified platform, create interactive dashboards, apply mathematical functions and personalize through plugins, scripts, and embedding. The product supports cloud-based and on-premises deployments.
As a Technical Support Engineer you will collaborate with leading enterprise organizations and startups to unlock the potential of data analytics. You will investigate technical issues and diagnose root causes in Linux and Windows servers. Develop and propose solutions to meet technological and business requirements of customers. Manage critical issues that impact customer's business operations. Work with R&D and Product teams to meet customer needs and enhance our product offerings.
You will present complex technical information about the product to the customers. Take part in creating and maintaining our knowledge base and community resources. Work with Linux shell RestAPI web applications troubleshooting application installations identifying process improvements debugging comprehending technical documentation.
Experience in supporting complex product infrastructure and applications is essential. Troubleshooting web applications. Familiarity with databases such as MS SQL MySQL Oracle etc basic-level SQL scripting. ETL and BI tools such as Microsoft Power BI Talend SSRS BusinessObjects Cognos etc or ability to write and understand complex formulas. Communication with English-speaking customers.
Nice to have experience with virtualization and cloud services AWS vSphere. Web development background and/or programming familiarity specifically JavaScript. NoSQL databases such as MongoDB or Hadoop. Experience with RestAPI networking knowledge.