Career Opportunity: Customer Support Expert
We are seeking a highly skilled Customer Support Expert to join our team. As a key member of our support staff, you will be responsible for delivering exceptional service to our valued customers.
Key Responsibilities:
* Troubleshoot complex customer requests and provide timely resolutions
* Manage the global support queue and backlog to ensure efficient issue resolution
* Provide proactive, personalized customer experiences
Required Skills and Qualifications:
* Minimum 8+ years of customer support experience
* ERP/MIS background preferred
* Print industry knowledge mandatory
Benefits:
* Opportunity to work with a dynamic team
* Chance to develop technical skills
Technical Troubleshooting Responsibilities:
* Analyze web applications using Chrome Developer Tools (Inspector)
* Perform API testing and validation using Postman or cURL
* Conduct IIS and SSL diagnostics to resolve issues on Windows Application Servers
Experience Requirements:
* Minimum 8+ years of customer support experience
* ERP/MIS background preferred
* Print industry knowledge mandatory