Role Overview:
As a Client Success Manager, you will be the primary point of contact for agency clients across various industries, including chiropractic, dental, and medspa clinics. Your key responsibility will be to ensure campaigns drive real results, keeping clients informed, confident, and happy.
This role involves client communication, data-driven performance management, and coordination with internal teams to maintain seamless campaign execution. You will work closely with clients to understand their needs and develop strategies to meet their goals.
Responsibilities:
* Be the main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, providing clear updates on campaign performance and next steps.
* Build trust through responsiveness, proactivity, and transparency.
Client Onboarding:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
Campaign Performance Monitoring and Troubleshooting:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Coordination with Delivery Teams:
* Communicate findings and improvement plans to the right team members.
* Ensure changes are executed effectively and followed through.
* Bridge the gap between performance data and hands-on execution.
What You'll Own:
* Client performance metrics (leads, bookings, show %, close %).
* Client satisfaction, retention, and renewal rates.
* Proactive, fast communication and problem-solving.
* Strategic understanding of marketing and sales processes, connecting data insights to business outcomes.
Requirements:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Ability to interpret data and turn insights into clear actions.
* Proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* Team player who collaborates well across departments.