We are seeking a highly analytical and technically proficient Head of Operations to lead and scale our iGaming operations in Brazil. Based in Recife, you will orchestrate the performance of our Casino, Sportsbook, and Retention verticals. This is a high-impact role requiring a candidate who can bridge the gap between complex data analysis and hands‑on operational execution in a newly regulated market.
Main Responsibilities
Operational Orchestration: Lead and synchronize the activities of the Head of Product, Vertical Managers (Casino / Sportsbook), Retention, and Data teams to ensure a unified commercial strategy.
Risk & Liability Management: Oversee Casino and Sportsbook risk controls. Monitor promotional costs (bonuses / incentives) against GGR / NGR to ensure sustainable margins and prevent bonus abuse.
Data-Driven Optimization: Use advanced analytics to evaluate player behavior, CRM effectiveness, and product performance, turning raw data into actionable operational shifts.
Regulatory & Compliance: Ensure all operational processes meet the strict requirements of the Brazilian Secretariat of Prizes and Bets (SPA).
Reporting: Deliver rigorous weekly and monthly performance audits to the Board, focusing on efficiency, cost‑of‑acquisition vs. LTV, and operational ROI.
Desired Experience and Qualifications
Experience: Minimum 5 years in senior operations, with at least 2 years specifically within the iGaming sector.
Mathematical Proficiency: Strong grasp of Casino and Sportsbook math (RTP, margins, and bonus wagering mechanics).
Analytical Rigor: Proven ability to work with BI tools and Data Analysts to build custom reporting frameworks.
Risk Expertise: Practical knowledge of managing sports betting liabilities and casino fraud detection.
Language: Native / Fluent Portuguese and Advanced / Fluent English (Mandatory).
Leadership: Demonstrated experience managing specialized managers and fostering a high-performance culture.
Results‑driven with a focus on logic and evidence-based reasoning.
Ability to challenge existing ideas with rigorous data.
Excellent organizational skills to manage a multi-vertical reporting structure.
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