Enterprise IT Specialist
We are seeking a proactive problem solver with a passion for automation, operational excellence and continuous improvement to join our Enterprise Monitoring team.
The ideal candidate will be critical to the daily operations, maintenance and optimization of our observability platforms—Splunk, DynaTrace and NewRelic—and will also support day-to-day ticketing and incident response workflows.
* Own the daily health, performance and availability of enterprise monitoring tools (Splunk, DynaTrace, NewRelic).
* Perform routine maintenance, upgrades and configuration tuning to ensure optimal system performance.
* Triage and resolve monitoring-related incidents and service tickets in a timely and efficient manner.
* Collaborate with application, infrastructure and DevOps teams to integrate monitoring solutions and improve visibility.
* Develop and maintain dashboards, alerts and reports to support operational and business needs.
* Participate in on-call rotations and support incident response efforts.
* Document operational procedures, runbooks and knowledge base articles.
* Identify and implement automation opportunities to reduce manual effort and improve reliability.
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Key Responsibilities:
1. Maintain accurate and up-to-date records of system performance, including error logs and troubleshooting steps.
As an Enterprise IT Specialist, you will play a key role in ensuring the smooth operation of our technology infrastructure. If you have a proven track record of delivering high-quality results in a fast-paced environment, we encourage you to apply.
This is a challenging but rewarding opportunity to work at the forefront of IT innovation and make a real impact on our organization's success.