Position: Virtual Assistant (Remote)
Job Overview:
We are looking for a highly organized Virtual Assistant for a remote role supporting a residential cleaning company based in California, USA. We are a small cleaning service business, so this role works closely with me as the owner and is involved in several parts of the daily operation, including client communication and administrative coordination. This is a long term position.
Type of Contract: Independent Contractor, Brazilian MEI, micro-entrepreneur.
Working Hours: 30 hours per week, from 12pm to 6pm Pacific Time, California, which is 16:00 to 22:00 in Brazil.
There is some flexibility with the exact schedule, including the option to work fewer hours per day. This can be discussed based on the candidate’s availability and mutual fit.
Compensation: R$ 3.000 (Reais) for 30 hours per week, plus performance bonus.
Mandatory Requirements:
* Fluency in English
* Basic to intermediate Spanish
* Comfortable speaking with clients by phone in English, including handling initial inquiries, asking screening questions, and sharing basic service information
* Strong written communication skills in English, including clear and professional emails and client messages
* Strong knowledge of Google Workspace, including Docs, Sheets, and Drive
* Reliable high-speed internet connection
* High-quality headset with noise cancellation and voice isolation
* Quiet, interruption-free workspace during all working hours, as you’ll handle live client calls
Responsibilities:
* Answer incoming client calls in English
* Provide customer support, including client email communication
* Update and maintain client information in the CRM and other digital records
* Support administrative tasks, including scheduling and day to day follow through
* Communicate with the cleaning staff in Spanish for day to day coordination, mainly through WhatsApp
* Prepare emails and reports
To apply:
If this sounds like the right fit for you, please send your resume, along with a 1 to 2 minute video in English sharing a bit about your professional experience to maya.rosacleaning@gmail.com
Thank you!