We’re looking for a Multilingual Medical Information Specialist to join our Medical Information Department. You will be responsible for providing a high-quality Medical Information service via phone and email following full training on designated clients/products. This role is based in Mexico, requiring candidates to speak and write at C1 level in both Spanish and English. The position is full-time, fully remote, and permanent.
The day-to-day:
1. Answering technical questions received by phone, letter, email, and fax regarding designated products in an accurate, confident, and professional manner.
2. Complying with specific Working Practices as agreed with clients.
3. Recognising adverse events and defective product reports, handling and reporting these in strict compliance with ProPharma SOPs and WPs.
4. Translating English documents into the target language or vice versa, delivering translated responses via phone or in writing, and quality checking these.
5. Using existing standard responses to prepare medical information correspondence (via client databases) or liaising with the Medical Information Support Services (MISS) department to generate medical information correspondence.
6. Logging all enquiries accurately, comprehensively, and promptly.
7. Managing confidential information in line with Data Privacy regulations.
8. Ensuring compliance with legal requirements and professional guidelines related to providing medical information for the pharmaceutical industry.
9. Performing quality checks on Adverse Events, Product Quality Complaints, and correspondence to ensure accuracy.
This role is ideal for someone familiar with a call center environment and interested in expanding their knowledge of the pharmaceutical industry, or a recent graduate in life sciences. A completed life science degree is required.
To be successful, you will have:
* A completed Pharmacy or life science degree.
* Mother tongue or C1 level proficiency in the target language and fluency in English.
* Spanish proficiency is a plus.
* Strong translation skills.
* Excellent phone manner.
* Ability to manage a busy workload and prioritize tasks.
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