About Phi PartnersPhi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a differentiator and gateway into the world’s best financial institutions. Our client is a leading Asia-based investment bank and long-term strategic partner of Phi Partners, with a global presence and over $1 trillion in assets under management.About the Client ProgrammePhi Partners has supported this Investment Banking client for over a decade across Front Office Quant, eTrading, Pricing & Risk, and Core Technology. Since 2017, our Global Risk Technology collaboration has expanded from a small specialist team into a global capability supporting their enterprise risk platforms. As part of our long-term strategic initiative, we are investing in building a young, dynamic, and high-performing talent hub in Brazil - strengthening the future-facing foundation of our partnership and supporting the bank’s global technology strategy. With the Global Risk remit continuing to grow across international branches, we are now scaling the team further and hiring a Lead Technical Support Analyst to support their US Global Risk function.Roles and ResponsibilitiesAs a Lead Technical Support Analyst, you will ensure the stability, accuracy, and performance of the Global Risk Platform (GRP) used across the bank. You’ll act as a key link between Risk, Front Office, and Technology teams, providing high-quality support and driving continuous improvements for the NY office, as the lead for your team of about 3-4 people under you. Your responsibilities include:
- Validation of exposures in a trade by comparing previous day trade exposure within the database
- Responding to support incidents and end-user service requests
- Communicating issues to stakeholders promptly in line with ITIL processes
- Producing local and global risk measures as well as reports
- Responsible for release management on GRP UAT and Production environments
- Coordinating test environment set-up
- Helping BA/DEVs with Stress testing
- Performing end-to-end test runs in all environments as required
- Contributing to operational documentation (e.G., knowledge-library articles, runbooks, etc.)
- Managing the infrastructure changes needed to enable access to the platform for all user globallyKey SkillsThe ideal candidate will have hands-on experience leading Global Risk Platform teams in Investment Banking, with technical support experience and an understanding of functional risk concepts.Necessary
- Confident ownership in resolving production issues utilising technical and functional expertise
- Excellent communication and stakeholder management with clients and team members
- Expertise in risk concepts within investment banking (Market, Credit, Regulatory Risk)
- Proven L2 production support leadership experience for business-critical, front-to-back risk systems
- Ability to perform deep root cause analysis across application issues and drive resolution end-to-end
- Strong SQL and data analysis skills for investigating, reporting, and reconciliation issuesDesirable
- Experience in Cloud Technologies
- ITIL certification or proven experienceNext stepsThis is a strong opportunity for a Lead Technical Support Analyst who thrives in fast-paced, business-critical environments and wants to play a key role in the stability and evolution of a global Market Risk platform. You’ll join a rapidly growing Capital Markets IT consultancy and contribute directly to a long-term strategic initiative with one of our longstanding investment banking partners. If you're interested, please send your updated CV at. We’d be happy to arrange a call to discuss the opportunity in more detail at your earliest convenience.