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Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what’s next…
From brilliant creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here you are supported, celebrated, and can thrive.
The Job
Operate, monitor, and escalate incidents on OTT & digital platforms. Operate livestreaming events and record differentiated content. Create, update, and set up assets for the platforms. Act as the point of contact and escalation to vendors and relevant teams within WBD to ensure platform stability and health. Take actions to mitigate issues and implement workarounds.
Responsibilities
* Create, update, and set up assets for digital live events
* Operate livestreaming events and record in real-time
* Monitor dashboards and receive alerts to detect potential issues proactively or in real-time
* Log, update, and track incidents in the ticketing system, following SLAs
* Escalate issues to relevant teams and follow up on progress
* Troubleshoot issues and perform analysis
* Perform sanity checks across devices for OTT platforms
Requirements
* Upper Intermediate English proficiency
* Strong communication skills
* Problem-solving attitude
* Willingness to learn, create processes, and work on improvements
* Operation and monitoring experience with OTT platforms or live events
* Basic knowledge of live streaming, VOD, transcoding, CDNs, metadata, CMS
Desirable
Basic programming knowledge, networking skills, and experience in testing: QA, UAT, smoke tests.
How We Get Things Done…
This section highlights our guiding principles, core values, and the way we operate at WBD. Find out more at www.wbd.com/guiding-principles/ and learn how these principles are reflected in our daily work. We look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide range of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider all qualified candidates based on merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion, marital status, pregnancy, disability, or any other protected category. If you require accommodations during the application or interview process, please visit our accessibility page for instructions.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Entertainment Providers
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