Main reonsibilities include:
- Performing remote troubleshooting
- Determining the best solution based on the issue and details provided by users.
- Walk the user through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in our help desk system.
- Follow-up and update user status and information
- Pass on any feedback or suggestions by user to the appropriate support personnel
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- Identify and suggest possible improvements on procedures
Supporting security tools, such as firewalls and anti-virus software.
**Daily Routine Check List**:
- Check Servers and O365 backups
- Integration between eShop, BI and Sage
- Check End Point Security
- Maintaining users in AD, eShop, BI, Sage, eMail Signatures & other Application
**Induction Training To new employees**:
- Overview of IT Security Policy
- Best Practice how to use O365
- eShop and Sage overview
- One Drive and Sharepoint
- Assist the CTO on the daily tasks