Technical Support Specialist
Provide expert technical assistance to clients, ensuring seamless operation of their IT systems. Ensure the highest level of client satisfaction by delivering exceptional support via multiple communication channels.
Key Responsibilities:
* Deliver comprehensive first- and second-line technical support through email and remote tools.
* Utilize problem-solving skills to diagnose and resolve complex technical issues involving business applications like Office 365, Salesforce, and Slack.
* Effectively manage and track incidents and service requests across various platforms using log files and project management tools.
Requirements & Skills:
* Strong proficiency in written and verbal English and Spanish fluency.
* Minimum 2 years of experience working within a Managed Service Provider (MSP) environment.
* Hands-on experience with similar ticketing platforms such as Salesforce is highly beneficial.